Privacy Policy
This policy explains how Akanksha E-Com, trading as SIMVOLI ("SIMVOLI", "we"), collects and uses your personal data when you use simvoli.in or buy from us. We process personal data in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
What we collect
- Your name, phone number, email address and delivery and billing addresses.
- Your orders, returns and messages to us.
- Payment status. Card, UPI and bank details are handled by our payment partner and are not stored by us.
- Device and browsing data collected through cookies, such as pages viewed and items added to your bag.
Why we use it
- To process, deliver and support your orders, returns and services.
- To prevent fraud, including risk checks on cash on delivery orders.
- To meet legal and tax obligations, including GST invoicing and record-keeping.
- To send you offers and updates by WhatsApp, SMS or email, only with your consent. You can opt out at any time.
Who we share it with
Only the service providers who help us run the store: Shopify (website hosting), our payment and checkout partner, our shipping and courier partners, and advertising platforms used to measure our ads. We share data with authorities when the law requires it. We do not sell your personal data.
How long we keep it
We keep your data while you are our customer and for as long as tax and other laws require us to keep order records.
Your rights
You may ask to see, correct or erase your personal data, or withdraw your consent, by writing to us. We may keep records that the law requires us to keep.
Children
This website is not meant for anyone under 18 without the involvement of a parent or guardian.
Changes
We may update this policy. The current version is always published on this page.
Contact and grievances
Grievance Officer: Rajat Verma, +91 88405 48996, admin@simvoli.in, 68/B1, 56A Lal Bahadur Shastri Marg, GHS Chauraha, Civil Lines, Prayagraj, Uttar Pradesh – 211001.